Last updated: August 2026
Interactive Ltd, trading as Comms (“Comms”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy & Cookie Policy explains how we collect, use and protect personal information when you visit the Comms website, contact us or otherwise interact with us.
1. Who We Are
Interactive Ltd is the data controller responsible for the personal information covered by this policy.
Interactive Ltd trading as Comms
Company No. 17401130
Registered in England and Wales
Registered Office:
Suite 20001, 40-45 Cartersfield Road
Waltham Abbey, Essex, EN9 1JD
United Kingdom
You can contact us regarding privacy or data protection matters using the contact details provided on our website.
2. Information We Collect
Depending on how you interact with us, we may collect information including:
your name;
email address;
telephone number;
company or organisation name;
information you provide when contacting us or submitting an enquiry;
correspondence and communications with us;
information relating to your relationship with us as a client, partner or consumer;
technical information about your device, browser and internet connection;
IP address and approximate location derived from it;
information about how you use and navigate our website; and
cookie and similar technology data, where applicable.
We may also receive personal information from our clients, partners, service providers or other third parties where there is a lawful basis for doing so.
3. How We Use Your Information
We may use personal information to:
respond to enquiries and requests;
communicate with clients, prospective clients, partners and consumers;
provide and administer our services;
manage our business relationships;
provide customer service and support;
operate, maintain and improve our website and services;
understand how our website and services are used;
protect our website, systems, business and users against misuse, fraud or security threats;
comply with our legal and regulatory obligations;
establish, exercise or defend legal claims; and
send marketing communications where permitted by law.
We will not use your personal information for purposes that are incompatible with those for which it was collected unless permitted or required by law.
4. Our Lawful Bases
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to enter into or perform a contract with you.
Legitimate interests – where processing is necessary for our legitimate business interests or those of another party, provided those interests are not overridden by your rights and interests.
Consent – where you have given us permission to process information for a particular purpose. Where we rely on consent, you may withdraw it at any time.
Legal obligation – where processing is necessary for us to comply with a legal or regulatory requirement.
The lawful basis used will depend on the particular information and the reason it is being processed.
5. Marketing
We may use your contact information to communicate with you about Comms, our services or other relevant information where we are permitted to do so.
Where consent is required for electronic marketing, we will obtain it before sending such communications.
You can opt out of marketing communications at any time by using the unsubscribe option included in a communication or by contacting us.
Opting out of marketing will not prevent us from sending necessary communications relating to an existing service, transaction, enquiry or business relationship.
6. Sharing Your Information
We may share personal information where necessary with trusted third parties that help us operate our business and provide our services, including providers of:
website hosting and infrastructure;
telecommunications and communications services;
email and business software;
analytics services;
IT and technical support;
marketing services;
payment and financial services; and
professional services such as legal or accounting support.
We may also disclose information where required by law, regulation, court order or another lawful authority, or where reasonably necessary to protect our rights, property, systems or users.
If our business or any part of it is sold, transferred, reorganised or merged, relevant personal information may be transferred as part of that transaction.
Where third parties process personal information on our behalf, we require them to handle it appropriately and in accordance with applicable data protection requirements.
7. International Data Transfers
As an international business, we may use service providers or work with organisations located outside the United Kingdom.
This may result in personal information being transferred to or processed in other countries.
Where personal information is transferred internationally, we will take appropriate measures to ensure that it receives the level of protection required by applicable data protection law. This may include relying on adequacy regulations or appropriate contractual safeguards.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements.
Retention periods vary depending on the type of information, our relationship with you, why we hold the information and any applicable legal requirements.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
9. How We Protect Your Information
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably require it for legitimate purposes.
Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Rights
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:
request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information in certain circumstances;
request restriction of processing;
object to certain processing, including direct marketing;
request the transfer of certain information to you or another organisation;
withdraw consent where processing is based on consent; and
raise a complaint about how your personal information has been handled.
These rights are not absolute and may be subject to legal exceptions.
To exercise your rights, please contact us using the contact details provided on our website. We may need to verify your identity before responding to a request.
11. Complaints
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address them.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
12. Cookies and Similar Technologies
Our website may use cookies and similar technologies. Cookies are small files or pieces of information stored on or accessed through your device when you visit a website.
Some cookies are necessary for the website to operate correctly. Others may help us understand how visitors use our website, remember preferences or measure the effectiveness of our marketing.
Cookies used on our website may include:
Strictly necessary cookies – required for essential website functionality and security.
Analytics cookies – help us understand how visitors use our website so that we can measure and improve its performance.
Functional cookies – enable additional functionality or remember choices and preferences.
Advertising and marketing cookies – may be used to understand the effectiveness of advertising or provide more relevant marketing.
The specific cookies used may change as our website and the services supporting it evolve.
13. Cookie Consent and Your Choices
Where required by law, we will ask for your consent before placing or accessing non-essential cookies or similar technologies on your device.
You can accept or reject non-essential cookies through the cookie controls provided on our website, where applicable.
You can also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the website.
Strictly necessary cookies may operate without consent where they are required to provide the website or service you have requested.
14. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content or security of third-party websites. If you follow a link to another website, you should review that organisation’s privacy information before providing personal information.
15. Children’s Privacy
Our corporate website and business services are not intended for children.
We do not knowingly use this website to collect personal information from children where doing so would require parental consent or another lawful basis.
16. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on this page and the “last updated” date will be revised accordingly.
17. Contact Us
If you have questions about this policy, how we use your personal information or wish to exercise your data protection rights, please contact us using the contact details provided on our website.
Interactive Ltd trading as Comms
Company No. 17401130
Registered in England and Wales
Registered Office:
Suite 20001, 40-45 Cartersfield Road
Waltham Abbey, Essex, EN9 1JD
United Kingdom